Dear Hearth Family,

Thank you for your continued understanding and support as we continue to work through the challenges brought on by COVID-19. I understand that being physically apart from your loved ones is difficult and staying in touch and informed is key. Our teams continue to be at the ready to assist you in connecting, and we will continue to keep you updated with ongoing communication. As we continue forward, I would like you to know that safety and security during this uncertain time is our primary focus. The team at Greenpoint continues to advance our efforts each day to meet not only the challenges of the day, but to prepare for what lies ahead. Please visit our company website( to stay up to date on the efforts we continue to take in advance of our industry, and out of the utmost precaution to set our path ahead in the very best possible direction. While worry and concern are natural feelings during this troubling time, I want to encourage you to join us in supporting the many positive things we are doing to help offset the negatives of this timeframe. Thank you for your ongoing support.

Here are this week’s updates:

  1. Viking Pure: We have added a new cleaning method that will place another measure over our existing practices. The electronic fogging properties of this effort allow us to provide a deep clean to all high traffic or targeted surfaces daily. While normal efforts are good, the addition of this solution helps us ensure that surfaces seen, and unseen remain disinfected. This solution will help us cover all surfaces with a powerful and harmless cleaning and sanitation solution.
  2. Packages for loved ones: For those of you that are bringing items to your loved ones (packages, groceries, medications, etc.,) please make sure you are clearly labeling the apartment number and name of the resident on the package/bag so we can ensure items are delivered to the correct location. Also, please make sure you are dropping off packages only at the main entrance, not at the Parlor Door, Flagpole Door, or any other entrance. This helps us to ensure that all items entering our building are being properly sanitized before they go to your loved one.
  3. We are continuing to assist with Facetime, Zoom and Skype as requested so you may video chat with your loved one. If you are interested, please call the community at 315-453-7911, let us know which program you would like to use, the phone number to call (for Facetime) and a specific date and time you would like to connect with your loved one. Our Activities staff will make every effort to accommodate your request so you can video chat with your loved one at the time and date you desire.
  4. Hearth Hugs: Do you know a team member who is going above and beyond to make your loved one more comfortable during this difficult time? Please, consider sending a “Hearth Hug” to thank them for their dedication. To send a Hearth Hug (, visit our Facebook page, print the Hearth Hug card from our timeline, fill it out, and mail it to our address.

As always, we are dedicated to keeping our residents healthy and happy, and you informed.  Should you have any questions or concerns please contact me directly so I can be of assistance. Thank you for all that you are doing to support us.

Sincerely Yours,

Paula Cerio, MS

Executive Director